Chicago Plumber Intelligent Plumbing Earns Coveted Angie’s List Super Service Award
Award reflects Intelligent Plumbing’s consistently high level of customer service
Intelligent Plumbing has been awarded the prestigious 2010 Angie’s List Super Service Award, an honor bestowed annually on approximately 5 percent of all the companies rated on the nation’s leading provider of consumer reviews on local service companies.
“Our Super Service Award winners are the cream of the crop when it comes to providing consistently high quality customer service, as judged by the customers who hired them,” said Angie Hicks, founder of Angie’s List.
Parent company Kerr Mechanical has been providing excellent plumbing services to Chicago area customers for 33 years. As new construction work leveled off, father and son team Bob and Jason Kerr realized they needed to focus in an area they were already excelling: home plumbing service.
“Service work is a whole different animal,” states Intelligent President Bob Kerr, whose 33-year-old Kerr Mechanical Corp. is Intelligent Plumbing’s parent company.
Jason Kerr, the owner of Intelligent Plumbing realized construction and service work don’t necessarily mesh well.
“You can’t bring new construction site habits into Mrs. Jones’ home. She’s interested in the red carpet and white glove service,” says Jason Kerr one recent afternoon at the company’s northwest suburban Chicago office.
Through the likes of staff education, offering a 24-7 service guarantee and being open to tackling just about any service-related plumbing issue, Intelligent has prospered and garnered this elite super service award.
Intelligent employs seven plumbers and has a fleet of nine trucks, including the company’s signature 2007 Mitsubishi FE 140 with Hackney P2000 box.
“When we show up, the customer knows we’re serious,” Jason Kerr says.
Angie’s List Super Service Award winners have met strict eligibility requirements including earning a minimum number of reports, an exemplary rating from their customers and abiding by Angie’s List operational guidelines.
Service company ratings are updated daily on Angie’s List, but members can find the 2010 Super Service Award logo next to company names in search results on AngiesList.com.
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Angie’s List collects consumer reviews on local contractors and doctors in more than 500 service categories. Currently, more than 1 million consumers across the U.S. rely on Angie’s List to help them make the best hiring decisions. Members get unlimited access to local ratings via Internet or phone, exclusive discounts, the Angie’s List magazine and help from the Angie’s List complaint resolution service. Take a quick tour of Angie’s List and view the latest Angie’s List news.
